PRIVACY POLICY
Introduction
This Privacy Policy describes how luminaleathers.com (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. By using our website, you agree to the collection and use of information in accordance with this policy.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, "Personal Information" refers to any information that can uniquely identify an individual.
Device Information
- Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.
- Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage in order to improve and optimize our website.
- Source of collection: Collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: Shared with our hosting provider, WooCommerce, and other service providers that support our website functionality and analytics.
Order Information
- Examples of Personal Information collected: your name, billing address, shipping address, payment information, email address, and phone number.
- Purpose of collection: To provide products or services to you, process your payment information, arrange shipping, provide invoices or order confirmations, communicate with you, screen orders for potential fraud, and provide marketing or promotional information when you have chosen to receive it.
- Source of collection: Collected directly from you when you place an order or interact with our store.
- Disclosure for a business purpose: Shared with payment processors, shipping carriers, and fulfillment service providers.
Customer Support Information
- Examples of Personal Information collected: Information you provide when contacting us for assistance, such as your name, contact details, and order information.
- Purpose of collection: To provide customer support and resolve inquiries related to orders, products, or services.
- Source of collection: Collected directly from you via email, phone, or contact form.
Minors
We do not knowingly collect Personal Information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us so that we may delete such information.
Sharing Personal Information
We share your Personal Information with trusted service providers to help us provide our services and fulfill our contractual obligations to you. We do not sell your personal data to third parties.
We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights and the security of our business.
Behavioural Advertising
We may use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you.
We may use tools such as Google Analytics to help us understand how customers use the Site. You can learn more about how Google uses your Personal Information at https://policies.google.com/privacy and opt out at https://tools.google.com/dlpage/gaoptout.
You can opt out of targeted advertising through the following services:
You may also opt out through the Digital Advertising Alliance at http://optout.aboutads.info.
Using Personal Information
We use your Personal Information to provide our services to you, including offering products for sale, processing payments, fulfilling orders, shipping products, and communicating updates about orders, products, and promotions.
Lawful Basis (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information under the following lawful bases:
- Your consent
- The performance of a contract between you and the Site
- Compliance with our legal obligations
- Our legitimate business interests that do not override your fundamental rights and freedoms
Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you request that we erase this information, subject to any legal or accounting obligations that require retention.
Automatic Decision-Making
We do not engage in fully automated decision-making that has legal or significant effects on customers.
Your Rights (GDPR)
If you are a resident of the European Economic Area, you have the right to:
- Access the Personal Information we hold about you
- Request corrections to your data
- Request deletion of your data
- Request the transfer of your data to another service
To exercise these rights, please contact us using the information below.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use different types of cookies, including:
- Functional cookies – to remember your preferences and login details
- Performance cookies – to understand how you use our Site
- Analytics cookies – to improve our services
- Advertising cookies – to show you relevant ads
Some cookies are essential for the operation of the website, including shopping cart and checkout functionality. Most browsers automatically accept cookies, but you can change your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of certain parts of the website.
Do Not Track
There is no consistent industry standard for responding to "Do Not Track" signals from browsers. Therefore, we do not currently alter our data collection and usage practices when we detect such signals.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. Updated versions will be posted on this page with a revised date.
Contact Information
For more information about our privacy practices, or if you have questions or concerns, please contact us at:
If you are not satisfied with our response to a complaint, you may have the right to lodge a complaint with your local data protection authority.