TERMS & CONDITIONS
1. Introduction
Welcome to Lumina Leathers ("we", "us", "our"). By accessing or using our website luminaleathers.com and placing orders with us, you agree to be bound by these Terms and Conditions. Please read them carefully before using our Site.
If you do not agree with any part of these terms, please do not use our website.
2. About Us
Lumina Leathers is a premium handcrafted leather goods brand based in Qatar, offering a curated collection of wallets, bags, jackets, sandals, and accessories. Our products are crafted by skilled artisans using ethically sourced, genuine leather.
3. Use of the Website
By using this Site, you confirm that:
- You are at least 18 years of age, or are using the Site under the supervision of a parent or legal guardian
- You will use the Site only for lawful purposes
- You will not attempt to gain unauthorized access to any part of the Site
- You will not use the Site in any way that could damage, disable, or impair its functionality
- All information you provide to us is accurate, current, and complete
We reserve the right to refuse service, cancel orders, or restrict access to the Site at our sole discretion.
4. Products & Availability
- All products are subject to availability. We reserve the right to discontinue any product at any time without notice
- Product images on the Site are for illustrative purposes. Actual colors and textures may vary slightly due to screen settings and the nature of genuine leather
- Many of our products — particularly Moroccan handcrafted sandals and leather goods — are made using traditional artisan techniques. Minor irregularities or asymmetry are not defects but a natural characteristic of authentic handmade craftsmanship
- We reserve the right to limit quantities of any product per order or per customer
5. Pricing
- All prices are displayed in Qatari Riyals (QAR) unless otherwise stated
- Prices are subject to change without prior notice
- We reserve the right to cancel any order placed at an incorrect price due to a pricing error on our Site
- Applicable taxes and shipping charges will be shown at checkout before you complete your purchase
6. Orders & Payment
By placing an order on our Site, you are making an offer to purchase a product. We reserve the right to accept or decline any order.
Payment Methods Accepted:
- Credit / Debit Cards (Visa, Mastercard)
- Online payment gateways available at checkout
Once your order is confirmed, you will receive an email confirmation. This confirmation does not guarantee product availability — in the rare event that an item is out of stock, we will notify you promptly and offer a refund or alternative.
We take fraud seriously. Any suspicious or fraudulent orders will be cancelled and reported to the relevant authorities.
7. Shipping & Delivery
Shipping terms are governed by our Shipping & Delivery Policy, which forms part of these Terms & Conditions. Key points:
- We currently do not ship to the UAE due to ongoing shipping restrictions
- Delivery timeframes are estimates and not guaranteed
- Lumina Leathers is not responsible for delays caused by courier services, customs, or events beyond our control
Please review our full Shipping & Delivery Policy for details.
8. Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 7 days of receiving it.
Conditions for Returns:
- Item must be unused, unworn, and in its original condition
- Item must be returned in its original packaging
- Proof of purchase (order number or receipt) must be provided
Non-Returnable Items:
- Customized or personalized products
- Items that have been used, washed, or altered
- Sale or discounted items (unless faulty)
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original payment method.
Shipping costs for returns are the responsibility of the customer unless the item is faulty or incorrect.
9. Intellectual Property
All content on this Site — including but not limited to text, images, logos, product photos, and designs — is the property of Lumina Leathers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use any content from this Site without our prior written permission.
10. Privacy Policy
Your use of our Site is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. Please review our Privacy Policy to understand our practices.
11. Limitation of Liability
To the fullest extent permitted by law, Lumina Leathers shall not be liable for:
- Any indirect, incidental, or consequential damages arising from your use of our Site or products
- Loss of data, revenue, or business opportunities
- Delays or failures in delivery caused by third-party courier services or customs authorities
- Any damage caused by unauthorized access to your account
Our total liability in any case shall not exceed the amount you paid for the order in question.
12. Disclaimer of Warranties
Our Site and products are provided on an "as is" basis. While we strive to ensure accuracy and quality, we make no warranties — express or implied — regarding the completeness, reliability, or suitability of any product or information on the Site.
13. Third-Party Links
Our Site may contain links to third-party websites for your convenience. These links do not constitute an endorsement by Lumina Leathers. We have no control over the content or privacy practices of those sites and accept no responsibility for them.
14. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the State of Qatar. Any disputes arising from the use of this Site or purchase of our products shall be subject to the exclusive jurisdiction of the courts of Qatar.
15. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
16. Contact Us
If you have any questions about these Terms & Conditions, please contact us: