Refund policy

RETURNS & REFUND POLICY

Last Updated: September 2026

We want you to be satisfied with your Lumina Leathers purchase. If you need to return an item, please contact us before sending anything back.

1. Return Period

Return requests should be submitted within 7 days of receiving your order.

2. Return Conditions

To qualify for a return, the product must:

Be unused.
Be unworn.
Be in its original condition.
Include original packaging where applicable.
Include proof of purchase/order number.

Products showing signs of use, washing, alteration or damage caused after delivery may not qualify for return.

3. Non-Returnable Products

The following products are generally not eligible for return:

Customized products
Personalized products
Products that have been used or worn
Products that have been washed or altered
Sale or discounted products, unless the item is defective or incorrectly supplied

These conditions are consistent with the current returns terms published on the Lumina website.

4. Defective or Incorrect Products

If you receive:

A defective product
A damaged product
The wrong product
An incorrect size/variant due to our error

please contact us as soon as possible.

We may request photographs or other information to assess the issue.

Where appropriate, we may offer a replacement, repair or refund.

5. Return Shipping

Unless the product is defective or incorrectly supplied by us, the customer is responsible for return shipping costs.

If the return is approved due to our error or a confirmed product defect, we will provide appropriate instructions regarding return shipping.

6. Refunds

Once we receive and inspect the returned product, we will notify you whether the return has been approved.

Approved refunds will generally be processed within 7–10 business days to the original payment method, subject to payment-provider processing times.