2. SHIPPING & DELIVERY POLICY

Last Updated: September 2026

At Lumina Leathers, we carefully inspect and package every order before dispatch. Our current website policy states that we ship within Qatar, to selected GCC countries and to selected international destinations.

1. Shipping Locations

We currently offer shipping to:

• Qatar
• Saudi Arabia
• Kuwait
• Bahrain
• Oman
• Selected international destinations

United Arab Emirates: We currently do not offer delivery to the UAE due to shipping restrictions.

Availability of international shipping may depend on the destination and courier service.

2. Order Processing

In-stock products

Orders are generally processed within 1–2 business days.

Custom or personalized products

Orders generally require 3–5 business days for processing before dispatch.

Orders placed during weekends or public holidays will generally be processed on the next working day.

3. Estimated Delivery

These are estimates only and are not guaranteed. Customs, courier delays, public holidays and circumstances outside our control may affect delivery times.

4. Shipping Charges

Qatar

• Free shipping on orders above QAR 200
• QAR 20 shipping for orders below QAR 200

GCC & International

Shipping charges are calculated at checkout based on destination, package and available shipping service.

The final shipping cost will be displayed before payment.

5. Order Tracking

Once your order has been dispatched, you will receive tracking information where available.

If you have not received tracking information within 3 business days, please contact us.

6. Customs & Import Duties

For international orders, the destination country may charge:

• Customs duties
• Import taxes
• VAT/GST
• Clearance fees
• Other government charges

These charges are the responsibility of the customer unless otherwise stated at checkout.

Lumina Leathers is not responsible for delays caused by customs authorities.

7. Incorrect Address

Customers are responsible for providing an accurate delivery address and contact number.

If a package cannot be delivered because of an incorrect or incomplete address, additional delivery charges may apply.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

• Order number
• Photographs of the product
• Photographs of the packaging
• Description of the damage

We will review the issue and work with the relevant courier where applicable.

9. Handcrafted Products

Because many Lumina products are handcrafted, natural variations in leather grain, texture, colour and minor asymmetry may occur.

These characteristics are part of genuine craftsmanship and are not automatically considered defects.

10. Contact

Email: info@luminaleathers.com
Phone: +974 3002 4052